When searching for the right Enterprise Mobility Management (EMM) provider, organizations must consider size, data complexity, and security needs. A complex, enterprise-wide solution requires consistency across operations, strategy, technology, and management to ensure smooth implementation.
Choosing the right EMM provider is possible. Many organizations, including SMEs and transactional corporations, have successfully adopted Bring Your Own Device (BYOD) programs with all-encompassing EMM security and benefits.
The EMM Components Offered
When mobility management was first available, Mobile Device Management (MDM) was the best solution. Today, customers have more choices and better technology to meet their needs.
When developing an EMM solution, many questions arise. For example, are employees moving to different locations? If so, a context-aware identity management solution may be necessary. If a lot of data transfers to the local user device, then Mobile Content Management (MCM) is a concern.
Some companies issue devices as an employment perk. In this case, hardware management (traditional MDM) may be of interest. Perhaps devices are used between many unknown guests, in which case, Mobile App Management (MAM) works over identity management.
EMM is a framework allowing the combination of components for each company. We recommend reading our posts on the various components and the associated challenges of EMM to get a fuller understanding and be better positioned to find the optimal provider.
On the Device or in the Cloud?
Local (on-device) processing or cloud processing is an essential characteristic to consider. This characteristic is not always clear-cut. Sometimes the MCM component may process data on-device while the identity management component still interacts with a remote server. Some solutions are almost entirely off-device. These are virtual solutions because most processing, data, and other tasks occur on remote machines. Virtual Mobile Infrastructure (VMI) is an example of only image data sent to the local device, with everything else happening on the remote servers.
Users who travel to low-coverage areas would benefit from pure on-device solutions. However, in most cases, a mixture of local and remote implementation or 100% virtual implementation is ideal. These solutions offer benefits like thin client use, on-demand updates, and easy synchronization and monitoring of enterprise-connected devices.
For Remote Solutions: Hosted or Internal Systems?
If remote management is required, organizations can use in-house servers or third-party hosts. For most SMEs, third-party hosting solutions are quite commonplace, and SMEs are likely to be more comfortable with a hosted solution, which will probably be cheaper than building the entire system.
For larger firms with corporate servers and IT departments, hosted solution costs can quickly exceed budgets. Also, larger firms may have more confidential data to protect. Handing over system control to a third party may be undesirable. Finally, when a hosted EMM approach is decided, the organization must consider potential legal and compliance issues.
Ease of Implementation
Security is a critical component of EMM. To that end, a poorly implemented solution may be worse than no solution.
SMEs may lack the technical skills to implement complex solutions. In large firms, IT teams are busy, even if they are qualified. Synchronizing an organization-wide rollout can become technically complex and cumbersome. More straightforward, out-of-the-box solutions are less customizable, but they may offer most enterprises a decent-enough solution. These solutions can work as test samples with a few employees before enterprise-wide implementation.
Ease-of-use must apply regarding implementation and on-going use like with updates, patches, and new features. Any solution has to be easy to roll out and maintain.
Interoperability and Supported Ecosystems
The best EMM providers will integrate multiple platforms. Given the dominance of Google and Apple, the operating system is straightforward; iOS and Android compatibility are vital. In MAM, the app must work with other enterprise apps.
Virtualized Android admits the entire Android ecosystem, including native support for widely-used productivity products like GSuite. A virtualized Android on an iOS device would enable the iOS device to access the Android ecosystem through a virtual layer.
Flexibility and Innovation
Unified Endpoint Management (UEM) will be the next iteration of EMM unifying desktop, mobile, and Internet of things (IoT) devices. These will be centrally monitored with the click of a button and reinforced by the robust security of a centrally maintained network of connected devices.
Technology is at the forefront of innovative industries, with some players more agile than others. A smaller partner may be beneficial in the long run, as firm-specific needs and industry standards shift and develop. The largest, most financially secure EMM corporations could suffer from an inability to adapt and pivot to new standards because their size prohibits quick propagation of new ideas throughout the organization.
Reliability and Reputation
Rolling out EMM to the entire company will require maintenance and assistance. Well-established firms are more likely to ensure a smooth rollout with IT team support. Rollout concerns would include negative customer reviews, slow response times, and a lack of transparency.
Due to the central importance of security in EMM, a provider with a strong track record dealing with vulnerabilities and leaks is essential. Data leaks can be astronomically expensive for SMEs. A slow-to-react EMM provider can mean clients incur high financial and other soft costs, whether to threats or other concerns. Ask potential providers about their update and patch policies and their product lifecycles to learn how they react to threats.
Most expensive is not necessarily better, but beware of the lowest price as well. With complex solutions such as EMM, there is no one single factor that drives a purchase decision. A more expensive, robust option may offer features and benefits inapplicable to your needs. Conversely, a very cheap solution may be economical because it is no-frills, which could ultimately cost more in the long run. Make sure your solution meets your needs.
What About Hypori?
As a VMS provider, Hypori delivers an ultra-secure, centrally managed, reduced-cost BYOD solution that employees want to use. With Hypori Virtual Mobility, you maintain 100% separation of personal and enterprise data with zero device footprint. A mobilized workforce is our present and our future, a virtual mobility solution like Hypori that allows employees to use personal devices while maintaining privacy, provides the highest cybersecurity levels, and addresses enterprise-wide technology needs is paramount. Explore Hypori to understand how VMS can support your organization.