Hypori can be deployed in a commercial or government certified cloud, or on-premises, based on the customer’s requirements. The cloud-based deployments should not require an engineer to perform any on-prem work.

Yes. Please look in the User Guides section, Knowledge Articles folder, for a document called "BYOD Hypori Outlook Signature Block Setup" for step-by-step instructions.

Yes, you can use your Army BYOD Hypori application OCONUS.  Since there is no DOD data ever stored on your device, it meets the requirements for OCONUS usage.  Currently, Army BYOD has a worldwide user base with support for Army personnel permanently stationed overseas.

Yes. Simply connect your personal device to the Bluetooth device like you regularly do.  The Hypori app will use whatever audio device is setup for your personal device.  The connection must be completed outside of the Hypori app. Any configuration you make within the app is only making changes to the virtual device within the cloud.

The following devices and operating systems are authorized to participate in the Workspace Anywhere Program. If your device manufacturer is not on this list, it will not be allowed to connect to the Workspace Anywhere/Hypori system. Apple: Any Apple device running iOS 13 or later Android: Any Samsung, Google, Motorola, Microsoft, OnePlus, LG, Kyocera, Sony, Asus, Lenovo, Gigaset, CAT, Unihertz, Blu, Xiaomi, or Fairphone device running Android 11 or later Windows 10 22H2: 19045.3031 (5/23/2023 patch level) 21H2: 19044.3086 (6/13/2023 patch level) Windows 11 22H2: 22621.2070 (7/26/2023 patch level) 21H2: 22000.2003 (5/23/2023 patch level)

Yes, one Hypori app can access multiple virtual workspaces combinations from a single mobile device. Licensing is done on a per virtual workspace basis. There is no licensing required for the Hypori app. You can put it on as many devices as you require.

Yes! We created a playlist of videos that will help you personalize and navigate your Hypori device – such as changing display size, organizing folders, and creating app shortcuts!

No. The Hypori Client app does not have access to an end-user’s personal workspace. The use of certain features of the mobile device requires the consent of the end-user during installation. Hypori is designed to provide total personal privacy.

Yes. As part of setting up a new account, a user is provided with a QR code or a one-time password (OTP) enabling the user to connect their app to their virtual workspace in the cloud.

To provide feedback on your Workspace Anywhere experience, please click the “Provide Feedback” button on the Workspace Anywhere Hub located here.  You can also provide feedback via the user surveys that are sent on a periodic basis to registered users.

Users can access Hypori for Android through the Google Play store. Hypori for iPhone and iPad can be downloaded from the App Store® online. Hypori for Windows can be downloaded from the Microsoft Store online.

This error is usually related to an issue with the Domain Name Service (DNS). Turn off your Wi-Fi and turn it back on and see if that clears the error. If this does not alleviate the issue, call the Army Enterprise Service Desk - Worldwide (AESD-W) at 866-335-ARMY or use a CAC-enabled device to submit a BYOD (Hypori) ticket via the AESD-W Portal (https://www.aesmp.army.mil) for support.

Yes.  While NIPRNet access is required to enroll and complete the onboarding process, if you have limited access to NIPRNet, you can explore the Army’s Azure Virtual Desktop Solution (AVD) (https://armyeitaas.sharepoint-mil.us/teams/army365-avd-onboarding) as an option to obtain access and complete your BYOD account set up. Once Purebred registration is complete, you no longer need access to NIPRNet to use Hypori.

Yes. Logging into Hypori still works without any change. The user must complete Purebred registration to download their new CAC certificates to Hypori. Also, email must be updated so you can digitally sign and send/receive encrypted email. Please look in the User Guides section, Knowledge Articles folder (https://armyeitaas.sharepoint-mil.us/:f:/r/sites/hypori/User%20Guides/Knowledge%20Articles?csf=1&web=1&e=B8oSa2), to access the "BYOD Hypori New CAC" article.

No. Hypori is licensed by the user, not the device, meaning each user’s unique Hypori virtual workspace can be accessed from any number of personal devices. If a user has one device, or 3 devices, that individual has one Hypori license for their virtual workspace which they can access across all their personal devices.

Yes. The Hypori Client (e.g., Android, iOS, and Windows) has received multiple security certifications, including:Certification for Common Criteria by NIAP (National Information Assurance Partnership). These certifications are valid through 2026-02-20.Certified for the NSA’s (National Security Agency) Commercial Solution for Classified (CSfC) Components List. This was done under the Mobile Access Capabilities Package.The Hypori Client also leverages FIPS 140-2 Certified components, and has been Red Team tested by U.S. DoD, U.S. Intelligence, and commercial 3rd-party entities.

Like any computer or mobile device, sometimes the user’s Virtual Workspace needs to be rebooted. Before contacting support, we recommend the user access this user guide on the Hypori Hub via NIPRNet or AVD to reboot their Virtual Workspace.

Hypori is compatible with iPhone®, iPad®, Android™, and Windows® (e.g., tablet) devices.

If an end-user loses their mobile device, their enterprise administrator for Hypori can lock their Hypori Client. Given that no data is ever stored or processed on the mobile device there is no need (nor ability using Hypori) to remotely wipe the device. If the device is subsequently found, the administrator can simply re-enable the Hypori Client with any personal data remaining intact.

The enterprise’s administrator for Hypori uses the Hypori Administrative Console to turn off the end-user’s ability to access the Hypori Virtual Client.

End-users can uninstall the Hypori Client app in the same way that they delete any other Android, iOS, or Windows apps. The end-user is in complete control of their personal workspace.

Hypori empowers secure virtual access to enterprise apps and data from any mobile device with total personal privacy. The Hypori app never processes, stores, or transmits data to the user’s mobile device and doesn’t require device management solutions that invade privacy. Trusted by the U.S. Department of Defense, Hypori is built on zero-trust architecture that meets security certifications across industries.

Hypori consumes a fraction of bandwidth when compared to other apps on physical devices. Because it only streams what is needed to display the changes in pixels, consumption is greatly minimized. Ultimately, bandwidth utilization depends on what applications are in use, typically ranging between 500 Kbs and 5 Mbps. The highest range is limited for personnel using teams or streaming video feeds.

The local Hypori app can determine if the physical device is rooted or jailbroken and deny entry. The user can allow the application to access your physical location to support app usage within the Hypori virtual workspace, but the user can opt-out of providing location access.

Mobile device management (MDM) and mobile application management (MAM) solutions are used to install and monitor applications on mobile devices. They are also used to monitor and update, enforce policies, protect data, and more. MDM/MAM solutions require a significant amount of administrative overhead on an ongoing basis.This type of software is viewed by end-users as extremely intrusive and is known to negatively impact the performance of the device on which they are installed. They also provide the ability to remotely lock and wipe a mobile device and may not prevent data from being stored on a mobile device.In contrast, Hypori keeps all of your enterprise data remote, is easy to administer, provides total protection of personal workspaces, and operates at “cloud speed.”The Hypori app doesn’t require access to the physical device upon which it runs, eliminates the need to inventory and manage devices, can dramatically reduce hardware costs, and minimizes licensing fees. Hypori eliminates the administrative headaches of BYOD.

Hypori adheres to industry leading standards enabling compliance with SOC2, HIPAA, and DISA-validated impact levels 4 and 5 (IL4 and IL5). For more information regarding our security and compliance, please refer to our Trust Center.

Hypori only uses a fraction of the data that a physical device uses even when actively streaming video. Hypori only sends screen touches as coordinates to the cloud, and the cloud is responding with the difference of the screen output/changes and not a re-rendering of the full screen. All raw video data processing and associated data usage is handled in the cloud.

No, the Hypori Client App does not negatively impact your device’s performance as all data processing and storage is done in the cloud, and the only thing being transmitted to your device are pixels (and only those representing changes).In fact, Hypori enables any mobile device (phone or tablet), regardless of model or age, to run the latest version of the Hypori Client at “cloud compute speed.” This speed can be easily validated by using a product such as “Speedtest” from within your Hypori Client.